Returns & Exchanges
At VOYA, we want you to be completely satisfied with your organic luxury experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused items in their original boxes to ensure they are protected during transit back to our facility.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package to the address specified by our team.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing