Frequently Asked Questions
Discover everything you need to know about our organic luxury skincare and sustainable practices.
Are VOYA products certified organic?
Yes, all VOYA products are certified organic by either the Soil Association or COSMOS. We pride ourselves on using hand-harvested seaweed and natural ingredients that meet the highest global standards for organic integrity.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Is VOYA skincare suitable for sensitive skin?
Absolutely. VOYA products are formulated with pure, natural ingredients known for their soothing and restorative properties. However, we always recommend performing a patch test or consulting our ingredient lists if you have specific allergies.
What is your return policy?
We want you to be delighted with your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of receipt for a full refund or exchange, excluding shipping costs.
Does VOYA test on animals?
No, VOYA is a strictly cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
Are your packaging materials sustainable?
Sustainability is at our core. We use recyclable glass, recycled plastics, and biodegradable packing chips made from cornstarch to ensure our environmental footprint is as small as possible.